What is your warranty period and how do I file a defect claim?

Our Reindeer Proof™ Warranty

We are proud to offer one of the best warranty programs in the industry. We refer to it as our Reindeer Proof™ warranty. If Donner can't destroy it, then it must be good!

For our in house brand items such as our LumynArt bulbs and strings, ColorSplash, SuperSpark™, QuadSpark™, Dazzle and DreamSpark™ strings and many other items - we are the manufacturer and we provide and service the manufacturer's warranty on these items. For all other items that are manufactured by our suppliers, the warranty is provided by the manufacturer. For some warranty claims, we may refer you to the manufacturer who may be a third party.

You will find specific warranty information on each product page.

To file a warranty claim, please review the warranty period information below and/or the product specific warranty information on the product page in question. If your item is covered under warranty, contact us at support@thechristmaslightemporium.com and include the details of your claim including:

  • What is the item?
  • What is the specific and detailed defect with the item?
  • Warranty claims require photos/video that clearly show the problem.
  • What is the order number associated with the item purchase?

Warranty periods for our most common product lines include:

  • LED Bulbs: 3 seasons
  • LED 5mm, M5, C6 and G12 Strings: 3 Seasons
  • LED Net Lights and Icicle Lights: 1 Season
  • LED C7 and C9 Pre Lamped Strings (Single Molded, 8" space, non removable bulbs): 1 Season
  • LED C9 Strobe Lights: 3 Seasons
  • LED Commercial Co-Axial Strings and Accessories: 1 Season
  • LED Rope Light and Accessories: 1 Season
  • Xenon C9 Strobe Lights: 1 Season
  • Incandescent Bulbs and Strings: 1 Season
  • Wireframes and Custom Displays: 1 Season
  • Electrical Accessories (plugs, timers, wire, etc): 1 Season
  • Light Keeper and LED Keeper: Lifetime
  • Christmas Light Clips: 1 Season
  • Basic Chase and Build Up Controllers: 1 Season
  • PBS Lighting Advanced Chase Controllers: 1 Season
  • GFade 8 Channel Advanced Chase Controller: 5 Seasons
  • Twinkly Brand App Controlled RGB Products: 1 Season
  • APlugPro moisture protection products: 1 Season
  • Wreaths and Garland: 1 Season
  • Wireframe Displays: Light Strings Carry a 30 Day Warranty

All items that we sell carry a manufacturer's warranty of between 90 days and 5 seasons. Please check the product information for warranty details. If you don’t see warranty information or have more questions, please contact us at support@thechristmaslightemporium.com.

Most of the items we sell are intended for seasonal use only. In the seasonal products business, all manufacturers define “1 season” as “a maximum of 90 days use in a 12 month period”. Permanently installed use of seasonal items voids the product warranty.

The warranty covers manufacturing defects for products used under normal operating/use conditions. For seasonal items (most if the items we sell) Normal use conditions include a maximum of 90 days per 12 month period of continuous use in a generally accepted manner.

a. Other than the warranty of title, The Christmas Light Emporium makes no warranty on the products sold other than our house brand "The Christmas Light Emporium" products that we design, manufacture or direct import. You agree that any warranty applicable to a product is that of the manufacturer of the product and not The Christmas Light Emporium. For example, a Light-O-Rama product offered by The Christmas Light Emporium through this website will have only the warranty offered by Light-O-Rama on that product. Please refer to the manufacturer's product warranty information contained in the packaging or the warranty information provided on the applicable manufacturer's website.

b. Neither The Christmas Light Emporium nor the product manufacturer make any warranty other than the Limited Warranty of the applicable product manufacturer. To the full extent of applicable law, The Christmas Light Emporium provides the products 'AS IS AND WITH ALL FAULTS' and hereby disclaims all other warranties and conditions, express, implied, or otherwise, including, but not limited to, any implied warranties of fitness for a particular purpose, merchantability, or non-infringement with regard to any products.

c. To the full extent permitted by applicable law, neither The Christmas Light Emporium nor the product manufacturers shall be liable to you or anyone else for direct, indirect, incidental, or consequential damages, including, but not limited to, lost profits or loss of business, as the result of the failure of a product even if The Christmas Light Emporium or the product manufacturer has been advised of the possibility of such damages. The entire liability of The Christmas Light Emporium and the product manufacturers related to the use, or inability to use the products shall be limited to the purchase price of the product paid by you.

d. Some state and federal laws, if applicable, do not allow limitations of implied warranties or the exclusion or limitation of certain damages. You may have additional rights if these laws are applicable.

e. For items covered under The Christmas Light Emporium's in house 3-year warranty we will cover the cost of shipping and replacement for any covered materially defective item for the first season of use (90 days). Beyond the first season the customer is responsible for shipping costs both ways. If there is water damage, electrical damage or other act of nature, critter or customer misuse scenario at any point, the warranty will immediately become void. If we receive a warranty return that turns out to not be defective we will charge back to the customer any shipping cost we may have incurred and we will require the customer to pay for return shipping if they want the non-defective item returned to them.

Nov 30, 2023